Shipping policy

Shipment processing time                                                                                          All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Shipping rates & delivery estimates. Shipping charges for your order will be calculated and displayed at checkout.           * Overnight delivery is only available for orders with delivery addresses within the continental United States. Delivery delays can occasionally occur.

Shipment confirmation & Order tracking                                                                  You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Customs, Duties, and Taxes                                                                               My Website Kinannou.com is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages.                                                                                                              My Website Kinannou.com is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim. However, Kinannou can make an exception and replace your item. Our Return & Refund Policy provides detailed information about options and procedures for exchanges.

International Shipping Policy                                                                                We currently do not ship outside the U.S.